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Support requirements

Christian Hauggaard
Community Manager
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To be eligible for technical support in TimeXtender, please ensure your version is one of the five latest versions available for download.

For more information on how to upgrade TimeXtender Data Integration, please see this article. For more information on how to upgrade TimeXtender 20.10, please see this article. If required, reach out to your partner, in order to get assistance in upgrading or reach out to support@timextender.com.

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    4 replies

    R
    Problem Solver
    • RLB
    • Problem Solver
    • 79 replies
    • April 25, 2025

    Do you mean “your version is one of the five latest versions”?

    Christian Hauggaard
    Community Manager
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    ​@RLB yes thank you :)

    R
    1 person likes this
    rory.smith
    TimeXtender Xpert
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    • rory.smith
    • TimeXtender Xpert
    • 698 replies
    • April 28, 2025

    Hi,

    does this mean any version or is there a difference between feature releases and hotfixes? It may be more clear to have an explicit cutoff version listed on a page and give clear deadlines when the actively supported version moves over.

    oscarcleve
    1 person likes this
    • oscarcleve
      oscarcleve
    Christian Hauggaard
    Community Manager
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    Hi ​@rory.smith the 5 latest downloads includes major/minor releases

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