Getting started in the community

Learn how to use the TimeXtender community

  • 5 Topics
  • 5 Replies

5 Topics

Christian Hauggaard
Community Manager
Christian HauggaardCommunity Manager
published in Getting started in the community

Welcome to the new TimeXtender community | Let us know what you think!

We are delighted to welcome you to the new TimeXtender Community. The community is yours, it's a place for you to discuss topics, collaborate with peers, ask questions and stay updated. At TimeXtender, we know the importance of time. This is the main reason is why we’ve created the new Community. A place where you can find the answers you need to your technical and process-oriented questions, without having to engage with a chatbot, call a customer service line or fill out a form and wait.Flex your TimeXtender skills to help other users and earn points, as well as some pretty sweet badges, along the way. Why Did We Build It? We built the TimeXtender Community Forum for several reasons. We want you to be able to:Connect with experts Solve complex problems Become a TimeXtender hero Access an ever-growing Knowledge Base What will you find?An easy-to-navigate list of discussion topics A library of how-to videos and guides An engaged community where you can ask questions and get answers qui

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Starter
7 days ago
Christian Hauggaard
Community Manager
Christian HauggaardCommunity Manager
published in Getting started in the community

Available Badges and How to Earn ThemF.A.Q.

Wondering what kind of badges are awarded in the Community and how to earn them?The below badges are yours for the taking!ODX Expert - awarded for 3 answers (replies marked as best answers) to questions in the ODX category.Data Warehouse Expert - awarded for 3 answers (replies marked as best answers) to questions in the Data Warehouse category.Semantic Model Expert - awarded for 3 answers (replies marked as best answers) to questions in the Semantic Models category.Jobs & Executions Expert - awarded for 3 answers (replies marked as best answers) to questions in the Jobs & Executions category.Product Expert - awarded for 10 answers (replies marked as best answers) to questions in any category.Innovator - awarded for submitting 2 ideas which receive a minimum of 4 replies in total.Certified Solutions Architect - awarded for successfully completing the TimeXtender Solutions Architect Exam. 

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Christian Hauggaard
Community Manager
14 days ago
Christian Hauggaard
Community Manager
Christian HauggaardCommunity Manager
published in Getting started in the community

Legacy Documentation & Downloads

You might have noticed a tab called “Legacy” on our new community. This is a place where you can find legacy documentation, relating to older versions of TimeXtender. This is also where you can download older versions of our product. You might also have noticed a separate section in the search results called “Legacy Documentation”. For example, when searching for Project repositories or Business Unit, you will see primarily see results under Legacy Documentation, since these are deprecated features of our product, which relate to older TimeXtender versions. These resources might be helpful if you are using an older version of our product.  The new Knowledge Base in our community strives to always be up-to-date and relevant to the latest version of TimeXtender.

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Christian Hauggaard
Community Manager
21 days ago
Christian Hauggaard
Community Manager
Christian HauggaardCommunity Manager
published in Getting started in the community

Community Guidelines

The community is a place for all of us to discuss, learn, share experiences and to make suggestions and support each other. To make sure this community is a great place for all we would like to share a few guidelines.Be comfortableIt is up to you to whether you would like to publicly reveal your name or remain anonymous. Either way, we all want you to feel comfortable in participating and engaging in discussions!Be curious - Don’t be afraid to askYou can start by searching for a topic to see if others have already asked a question or started a discussion. If you do not find anything helpful to you, don’t be afraid to ask! Our community team is here to answer your questions and to help you come up with solutions.Be constructiveHaving a different opinion and being critical is great but only if it is used to foster healthy discussions. Help others grow by giving them constructive feedback, which they feel comfortable with.Be compassionate and respectfulOur core purpose at TimeXtender is t

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Christian Hauggaard
Community Manager
1 month ago
Christian Hauggaard
Community Manager
Christian HauggaardCommunity Manager
published in Getting started in the community

When to post in the Community? And when to submit a Support Ticket?F.A.Q.

The Community is the perfect place to get your questions answered. The majority of questions should be posted in the Community, where TimeXtender users and employees can help provide answers.However, there are some exceptions to this rule of thumb. Please see exceptions below:If you believe you have found a bug, and our product is not working as expected, please submit a support ticket either by filling out this form or by emailing support@timextender.com If you believe that you need to share sensitive information, in order for the issue to be solved, submit a support ticket. However, please consider if it is necessary to share sensitive information. In most cases, sharing sensitive data is not necessary for others to understand or reproduce the issue you are experiencing.We ask that you please ensure you have tried the following steps before submitting a Support Ticket:Narrow down the issue and prototype possible solutions in a Dev/Sandbox TX environment Searched Google Searched the K

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Christian Hauggaard
Community Manager
3 months ago

Badge winners

  • Certified Solutions Architect
    Stefanhas earned the badge Certified Solutions Architect
  • Certified Solutions Architect
    Trine Stuhrhas earned the badge Certified Solutions Architect
  • Data Warehouse Expert
    Christian Hauggaardhas earned the badge Data Warehouse Expert
  • Innovator
    rvgfoxhas earned the badge Innovator
  • Certified Solutions Architect
    cbutcherhas earned the badge Certified Solutions Architect
Show all badges
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