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To be eligible for technical support in TimeXtender, please ensure your version is one of the five latest versions available for download.

For more information on how to upgrade TimeXtender Data Integration, please see this article. For more information on how to upgrade TimeXtender 20.10, please see this article. If required, reach out to your partner, in order to get assistance in upgrading or reach out to support@timextender.com.

Do you mean “your version is one of the five latest versions”?

​@RLB yes thank you :)

Hi,

does this mean any version or is there a difference between feature releases and hotfixes? It may be more clear to have an explicit cutoff version listed on a page and give clear deadlines when the actively supported version moves over.

Hi ​@rory.smith the 5 latest downloads includes major/minor releases

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