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Support requirements

  • April 25, 2025
  • 4 replies
  • 134 views

Christian Hauggaard
Community Manager
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Updated: 2026-01-23

To make our support requirements clearer and more consistent, we’re updating how we define supported versions across our software products.

Starting with next week’s quarterly release, we will provide support for the latest four quarterly releases, which equals a 12‑month support window. This change replaces the previous “latest five versions” approach and ensures that your customers continue receiving regular updates and dependable support consistent with mid‑market software standards.

Under the new policy, support will apply to the following versions and newer:

  • TDI: 6892.1 and higher

  • V20: 20.10.56 and higher

  • Orchestrator & DQ: 24.3 and higher

This update gives you a clearer understanding of our support timelines and more predictability when planning your upgrades.

If you have any questions about how this affects your current deployment, please contact your account executive or reach out to our support team.

Thank you for your continued trust and partnership.

4 replies

  • Problem Solver
  • April 25, 2025

Do you mean “your version is one of the five latest versions”?


Christian Hauggaard
Community Manager
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@RLB yes thank you :)


rory.smith
TimeXtender Xpert
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  • TimeXtender Xpert
  • April 28, 2025

Hi,

does this mean any version or is there a difference between feature releases and hotfixes? It may be more clear to have an explicit cutoff version listed on a page and give clear deadlines when the actively supported version moves over.


Christian Hauggaard
Community Manager
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Hi ​@rory.smith the 5 latest downloads includes major/minor releases