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TX crashes when adding 'Additional Connection'

  • 20 April 2023
  • 2 replies
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Userlevel 2
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Hello,

We have a data source that contains several additional/stacked connections in our Business Unit. We now wanted to add the 4th additional connection (so in total 5 data connections), but TimeXtender crashes when clicking on OK after configuring the connection. I think it tries to connect to the data source and get meta data for the tables it needs to select but somehow this fails. Found this in the Event Viewer:

 

 

The errors are as follows:

  1. .NET = System.OutOfMemoryExceptoiin
  2. Application Error =  Faulting application path: C:\Program Files\TimeXtender\TimeXtender 20.10.38.64\timeXtender.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll
  3. Application Error = same as 2.)

We are on version 20.10.38, do you have any idea what might be causing this? Why don't we get a proper error message in TX interface?

Connection to the data source through SSMS is working without any issues by the way.

Best regards,
Kaj

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Best answer by Christian Hauggaard 28 April 2023, 12:30

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2 replies

Userlevel 6
Badge +5

Hi @KajEmergo I have created a support ticket for this for us to investigate further.

Userlevel 6
Badge +5

Thanks for confirming that the following workaround was successful: 

  1. Edit the data source and change a setting. This will mark all table as modified (red). 
  2. Change the setting back on to the original value on the data source
  3. Add the additional connection to the data source

A bug fix is being tested at the moment after which it will be released

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