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Error message while configuring Environment

rbrandsma
Contributor
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Hi!

I have just installed TX 20.10.66.64 on a new server for a customer and following the steps of the “Configure Multiple Environments” article. 

Created a service account and setup the Windows Services through TimeXtender. Logged in on TimeXtender with the Service account for prod and linked it to the prod repository (which is on a different server). 

Now I'm trying to setup the production environment in TimeXtender. I opened Environment properties and clicked New Environment, gave it a name and filled in the address of the server (and instance) containing the prod repository. Filled in the ports. 

When clicking OK to close the Add Environment window I almost immediately get the error from the printscreen below:

 

Has anyone come across this before? 

Best answer by rory.smith

Hi,

 

that parameter indicates the machine the server service is on (and the ports), not the SQL Server instance holding the repository database. "Server: Type the server name or IP address of the production server.” - see: https://legacysupport.timextender.com/hc/en-us/articles/360051848351-Multiple-Environments

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4 replies

rory.smith
TimeXtender Xpert
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  • rory.smith
  • TimeXtender Xpert
  • 698 replies
  • May 23, 2025

Hi,

what are you filling in in the server field? It should be a dns name or ip, not a UNC path or whatever you have there with a \

rbrandsma
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  • rbrandsma
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  • 13 replies
  • May 23, 2025

I'm filling in the server address\instance since the repository is on a different server that has several SQL server instances configured

rory.smith
TimeXtender Xpert
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  • rory.smith
  • TimeXtender Xpert
  • 698 replies
  • Answer
  • May 23, 2025

Hi,

 

that parameter indicates the machine the server service is on (and the ports), not the SQL Server instance holding the repository database. "Server: Type the server name or IP address of the production server.” - see: https://legacysupport.timextender.com/hc/en-us/articles/360051848351-Multiple-Environments

rbrandsma
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  • rbrandsma
  • Author
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  • 13 replies
  • May 23, 2025

Thanks ​@rory.smith this seems to have resolved the message that I got!

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