I would like to submit a feature request regarding the support ticket overview/list.
In larger and well-organized organizations, it is important to be able to report and analyze support activity over time - for example: where time is spent, which resources are working on which issues, the nature/category of the problems, and the timing of ticket creation and closure. To do this effectively, the underlying data needs to be easily available, sortable, and exportable.
Could you please consider adding an option (e.g., a button in the ticket list view) to export the ticket/case list to CSV (or a similar format)? Ideally, the export would include as much information as possible per case, such as: ticket ID, title/summary, status, priority, category, assigned resource, requester, creation date/time, last updated, closure date/time, and any relevant tags or metadata available in the list view.
This would significantly improve reporting and internal follow-up, and make it easier to maintain operational oversight of support work.
