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Hello, 

I’ve got a customer who asking me this question related to the activation of TX (v. 20.10) .

The TX developers use the TX desktop through a Virtual Desktop interface (VmWare horizon). For any reason the IT department has decided to rebuilt (full reinstall)  all VDI servers at least one a week.  Despite I provide the activation file (.lic) they didn’t succeed to automate the TX Desktop license activation and ask me if there is another way to activate the software. 

My answer was that the only way to get this TX desktop unlocking is to migrate to new version with the cloud repo that will unlock the Desktop when opening the project.

Could you confirm there is no alternative for the legacy version regarding the activation? Maybe possible to set at least the license key is a config file then pref-filled in Desktop and  the TX developers jsut need to press activate (assuming requried ports is open to reach the TX license server.?

Thx for your help

Michael

 

 

Hi  @michael.laenen 

The lic file will likely not work if it is redeployed once a week.

It would be better to ensure that the machines have the proper internet access, they should auto authorize whenever the program is started and the duration is passed. However I don’t know if this starts before it is manually activated.

The codeletter file that gets generated doing this could be placed in the folder for this as a way to ensure it will update it automatically.

Normal licenses have a 30 day run before they need to be re-authenticated. This happens automatically on the 15th day of this unless there is any issues.

Thank you Thomas, 

Will try this by the end of this week.

Best,

Michael

Hi @michael.laenen 

Has the issue been resolved? If so please help us by marking the best answer above

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