Good day,
I am afraid I have lost the MFA on my phone and I can no longer login in the TimeXtender App.
Is it possible to have this reset?
Kind regards,
René
Good day,
I am afraid I have lost the MFA on my phone and I can no longer login in the TimeXtender App.
Is it possible to have this reset?
Kind regards,
René
Hi
I have done this a few times for colleagues and partners. I just delete you and add you again.
So I guess everyone who is an admin of a partner/customer can make a colleague get this setup again.
There is also a way where it can be reset in auth0, but that takes longer than what I did in 2 minutes.
Also do you see the invite?
Hi Thomas,
I got the invite. It asked me to change my password, which I did.
However, the MFA does not seem to be reset. It still asks me for the old one
I think it was the wrong portal I removed it from. Can you try again.
This solved it. Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.