Solved

Lost MFA on mobile phone

Good day,

I am afraid I have lost the MFA on my phone and I can no longer login in the TimeXtender App.

Is it possible to have this reset?

Kind regards,

René

Best answer by Thomas Lind

@renevdvlugt

I think it was the wrong portal I removed it from. Can you try again.

+5

Hi @renevdvlugt

I have done this a few times for colleagues and partners. I just delete you and add you again.

So I guess everyone who is an admin of a partner/customer can make a colleague get this setup again.

There is also a way where it can be reset in auth0, but that takes longer than what I did in 2 minutes.

Also do you see the invite?

Hi Thomas,

I got the invite. It asked me to change my password, which I did.

However, the MFA does not seem to be reset. It still asks me for the old one

+5

@renevdvlugt

I think it was the wrong portal I removed it from. Can you try again.

This solved it. Thank you!

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