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Notification on critical errors


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  • Problem Solver
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I have together with a solutions- and security architect used your guide to try setting up notifications but we keep on getting an error when i hit the button Test Notification

This is the guide we have used

Set up Notifications on Critical Errors from the ODX Instance | Community (timextender.com)

The part below also in place according to this guide

Notifications on Critical Errors – TimeXtender Support

Is there someting missing?

Best answer by Thomas Lind

Hi @aftabp 

It looks like a lack of access to the server.

Whether it is the user, app or server itself that blocks access I don’t know.

The issues I had was with the user account I used as a from email and user and the apps setup and rights.

Even though the rights is No in regards to consent I had to get our admin to give them.

The user needs to be created without 2 factor authentication, which goes against our normal procedures.

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3 replies

Thomas Lind
Community Manager
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  • Community Manager
  • 1070 replies
  • Answer
  • August 12, 2024

Hi @aftabp 

It looks like a lack of access to the server.

Whether it is the user, app or server itself that blocks access I don’t know.

The issues I had was with the user account I used as a from email and user and the apps setup and rights.

Even though the rights is No in regards to consent I had to get our admin to give them.

The user needs to be created without 2 factor authentication, which goes against our normal procedures.


Christian Hauggaard
Community Manager
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Hi @aftabp please let us know if the issue is resolved, and if so please help us by marking a best answer above. If you have any follow up questions please let us know


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  • Author
  • Problem Solver
  • 116 replies
  • September 2, 2024

@Christian Hauggaard 
I and our solutions architect thinks so too. 
We are still working on the implimentation

Thnak you for checkng in on me.


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