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Installing Classic 26.2.1.1 - Cannot Activate

  • June 8, 2026
  • 4 replies
  • 96 views
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Participant
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See the below screenshot.  I’ve installed Classic 26.2.1.1 and if I just put in the License Key, it tells me I need to have an activation file.  Never had to do this with 20.10.

Went to download the activation file, and there is not an option for v26.  If I try a 20.10 activation file, it says it’s the incorrect version.

Using the Alithya partner key starting with: 3c67….

 

Best answer by rory.smith

Hi,

 

instructions for activating Classic are here: Activate TimeXtender Classic | Community

    4 replies

    rory.smith
    TimeXtender Xpert
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    • rory.smith
    • TimeXtender Xpert
    • Answer
    • June 9, 2026

    Hi,

     

    instructions for activating Classic are here: Activate TimeXtender Classic | Community

    Christian Hauggaard
    Community Manager
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    ​@david.zebrowitz did you manage to activate the Classic license?

    D
    Participant
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    Yes, the portal was not giving me the option to download a TX Classic v26 activation file or show a TX v26 license keyt.  Support had to go in and fix it. 

    This is an issue for all of our 20.10.x customer licenses in the portal.

    Christian Hauggaard
    Community Manager
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    ​@david.zebrowitz thanks for confirming, please open a new ticket if you have issues adding the Classic license to other customers 

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