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hi


since this morning I get the message displayed in title. It is an Azure environment, TimeXtender was working on Friday, nothing changed on the license key... Any idea where to find/how to solve this issue???


thanks in advance


Mrt

Hi Maarten, 


1. Review folder permissions where codeletter.xml resides. 


For the latest version: 


C:\ProgramData\TimeXtender\TimeXtender\20.5.6.64


For older versions:


C:\ProgramData\Discovery Hub\Discovery Hub\<Version>


2. While TimeXtender is closed, delete Codeletter.xml file in the ProgramData folder. Then run TimeXtender again. The license will go through re-activation and it will create a new codeletter.xml file in that folder.

Hi Syed,


thanks for swift response, removed the xml file, ran TimeXtender and had to enter the license key to make it work!


thanks a lot!!


Mrt

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