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subscription license activation failed with following reason: access to codeletter.xml is denied.

  • 17 August 2020
  • 2 replies
  • 37 views
M
Rank

hi

since this morning I get the message displayed in title. It is an Azure environment, TimeXtender was working on Friday, nothing changed on the license key... Any idea where to find/how to solve this issue???

thanks in advance

Mrt

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Best answer by Syed Yousuf 18 August 2020, 03:32

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2 replies

S
Rank
Userlevel 3
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Hi Maarten, 

1. Review folder permissions where codeletter.xml resides. 

For the latest version: 

C:\ProgramData\TimeXtender\TimeXtender\20.5.6.64

For older versions:

C:\ProgramData\Discovery Hub\Discovery Hub\<Version>

2. While TimeXtender is closed, delete Codeletter.xml file in the ProgramData folder. Then run TimeXtender again. The license will go through re-activation and it will create a new codeletter.xml file in that folder.

M
Rank

Hi Syed,

thanks for swift response, removed the xml file, ran TimeXtender and had to enter the license key to make it work!

thanks a lot!!

Mrt

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