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We have configured the orchestrion with Timextender Integration .

all ingest task are running successfully.

the prepared tasks are failing with the following error message.

 

TimeXtender Data Integration failed to run task

Logfile output: 

1:55:43 PM Selected timezone: W. Europe Standard Time (02:00:00)
1:55:43 PM UTC now: 8/27/2025 11:55:43 AM
1:55:43 PM TimeXtender Version 25.1.0.72 built 8/11/2025 9:50:00 AM. Running on vm-orc-prod-006
1:55:43 PM PID: 40956  - Started with arguments: --startpkg 1261 --
1:55:43 PM Connected at 8/27/2025 1:55:43 PM
1:55:43 PM Flushing jobs in job queue that are not running on system
1:55:43 PM 
1:55:43 PM ** Executing package ExePkg_JC_Manual
1:55:43 PM 
1:55:43 PM Package finished in under a minute on last successful run
1:55:43 PM 
1:55:43 PM Adding task to job queue with PID 40956, UAT PROD, TaskId 1261 and TaskType EBI_PACKAGE
1:55:43 PM Starting to execute the prepare package 'ExePkg_JC_Manual'
1:56:05 PM Execution package completed with errors
1:56:05 PM ### TimeXtender Data Integration error message ####################
No execution lock on instance DWHPROD.
1:56:05 PM ###################################################################
1:56:05 PM ### TimeXtender Data Integration execution log ####################
TimeXtender Data Integration failed to run task
1:56:05 PM ###################################################################
1:56:05 PM Execution failed: TimeXtender Data Integration failed to run task
1:56:05 PM Sending error e-mail.

 

 

Hi ​@jermaine.cotino 

You also had an internal case and this was what resolved it.

Please run TimeXtender Execution Service Configuration, deselect the selected instances, then click Save. Run it again and then re-select the relevant instances and click Save. Please let us know if this resolves the issue


Hi ​@jermaine.cotino does Thomas’ comment above help answer your question / resolve your issue? If so, please help us by marking the comment as best answer. If you have any follow up questions, please let us know


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