Hi team
I have created this Schedule Groups,
The ingestion process packages are working fine, but the prepared packages are not working. the message log is:
Logfile output:
5:01:53 AM UTC now: 2/20/2026 5:01:53 AM
5:01:53 AM TimeXtender Version 25.2.0.57 built 11/10/2025 2:15:00 PM. Running on vm-orc-prod-007
5:01:56 AM PID: 42376 - Started with arguments: --startschedulegroup 9 --execute_uat PROD --schedule_group 9 --customerkey uim --use-saas-queue true --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true
5:01:56 AM Connected at 2/20/2026 5:01:56 AM
5:01:56 AM
5:01:56 AM *** Executing schedule group 16
5:01:56 AM Running schedule group CortexPolicy on PROD with 4 tasks.
5:01:57 AM 2/20/2026 5:01:57 AM Starting: GWPCProd Load Data (Incremental Load) (CortexIngestServiceDLSProd) - (28) Extra Param:
5:01:57 AM (28) Command : epcmd --uat PROD --startpkg 28 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
5:01:57 AM (28) Command started with PID 83876
5:39:24 AM (28) Task completed with exitcode 0
5:39:24 AM 2/20/2026 5:39:24 AM Completing: GWPCProd Load Data (Incremental Load) (CortexIngestServiceDLSProd) - (28) Extra Param: ExitCode: 0 Ignore failure: False
5:39:24 AM 2/20/2026 5:39:24 AM Starting: GWPCProd LoadDataBigTable(IncrementalLoad) (CortexIngestServiceDLSProd) - (34) Extra Param:
5:39:24 AM (34) Command : epcmd --uat PROD --startpkg 34 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
5:39:24 AM (34) Command started with PID 5580
5:56:55 AM (34) Task completed with exitcode 0
5:56:55 AM 2/20/2026 5:56:55 AM Completing: GWPCProd LoadDataBigTable(IncrementalLoad) (CortexIngestServiceDLSProd) - (34) Extra Param: ExitCode: 0 Ignore failure: False
5:56:56 AM 2/20/2026 5:56:56 AM Starting: SCD_Policy (CortexPrepareServiceSqlProd) - (39) Extra Param:
5:56:56 AM (39) Command : epcmd --uat PROD --startpkg 39 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
5:56:56 AM (39) Command started with PID 14404
6:07:06 AM (39) Task completed with exitcode 1
6:07:06 AM UTC now: 2/20/2026 5:56:57 AM
5:56:57 AM TimeXtender Version 25.2.0.57 built 11/10/2025 2:15:00 PM. Running on vm-orc-prod-007
5:56:57 AM Connecting to database sql-exmon-prod-001.database.windows.net at 2/20/2026 5:56:57 AM
5:56:57 AM PID: 14404 - Started with arguments: --uat PROD --startpkg 39 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
5:56:57 AM Connected at 2/20/2026 5:56:57 AM
5:56:57 AM Flushing jobs in job queue that are not running on system
5:56:57 AM
5:56:57 AM ** Executing package SCD_Policy (CortexPrepareServiceSqlProd)
5:56:57 AM
5:56:57 AM Package finished in under a minute on last successful run
5:56:57 AM
5:56:57 AM Adding task to job queue with PID 14404, UAT PROD, TaskId 39 and TaskType EBI_PACKAGE
5:56:57 AM Starting to execute the prepare package 'SCD_Policy (CortexPrepareServiceSqlProd)'
5:57:58 AM TimeXtender Data Integration task has not started executing yet. If you are having issues with your tasks please look at our troubleshooting guide at https://support.timextender.com/timextender-orchestration-139/troubleshooting-timextender-data-integration-in-orchestration-3218
6:06:59 AM ### TimeXtender Data Integration error message ####################
TimeXtender Data Integration task did not start within the expected time, please make sure the service running your instance is working correctly by looking at our troubleshooting guide at https://support.timextender.com/timextender-orchestration-139/troubleshooting-timextender-data-integration-in-orchestration-3218
6:06:59 AM ###################################################################
6:06:59 AM ### TimeXtender Data Integration execution log ####################
TimeXtender Data Integration failed to run task
6:06:59 AM ###################################################################
6:06:59 AM Execution failed: TimeXtender Data Integration failed to run task
6:06:59 AM Sending error e-mail.
6:06:59 AM Sending mail to gunnartomas@expectus.is, gudrun@expectus.is, gfredhei@timextender.com
6:07:00 AM Update audit execution information
6:07:00 AM Clearing Job Queue
6:07:00 AM Deleting task from job queue with PID 14404, UAT PROD, TaskId 39, TaskType EBI_PACKAGE
6:07:00 AM Execution finished
6:07:06 AM 2/20/2026 6:07:06 AM Completing: SCD_Policy (CortexPrepareServiceSqlProd) - (39) Extra Param: ExitCode: 1 Ignore failure: False
6:07:07 AM 2/20/2026 6:07:07 AM Starting: SCD_UserActivity (CortexPrepareServiceSqlProd) - (40) Extra Param:
6:07:07 AM (40) Command : epcmd --uat PROD --startpkg 40 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
6:07:07 AM (40) Command started with PID 2608
6:17:20 AM (40) Task completed with exitcode 1
6:17:20 AM UTC now: 2/20/2026 6:07:09 AM
6:07:10 AM TimeXtender Version 25.2.0.57 built 11/10/2025 2:15:00 PM. Running on vm-orc-prod-007
6:07:10 AM Connecting to database sql-exmon-prod-001.database.windows.net at 2/20/2026 6:07:10 AM
6:07:12 AM PID: 2608 - Started with arguments: --uat PROD --startpkg 40 --parentexecid 31 --use-saas-queue true --execute_uat PROD --token ece94e91-e0af-4588-9844-80e5e7f952cd --is-saas-local true --schedule_group 9 --customerkey uim
6:07:12 AM Connected at 2/20/2026 6:07:12 AM
6:07:12 AM Flushing jobs in job queue that are not running on system
6:07:12 AM
6:07:12 AM ** Executing package SCD_UserActivity (CortexPrepareServiceSqlProd)
6:07:12 AM
6:07:12 AM Package finished in under a minute on last successful run
6:07:12 AM
6:07:12 AM Adding task to job queue with PID 2608, UAT PROD, TaskId 40 and TaskType EBI_PACKAGE
6:07:13 AM Starting to execute the prepare package 'SCD_UserActivity (CortexPrepareServiceSqlProd)'
6:08:14 AM TimeXtender Data Integration task has not started executing yet. If you are having issues with your tasks please look at our troubleshooting guide at https://support.timextender.com/timextender-orchestration-139/troubleshooting-timextender-data-integration-in-orchestration-3218
6:17:14 AM ### TimeXtender Data Integration error message ####################
TimeXtender Data Integration task did not start within the expected time, please make sure the service running your instance is working correctly by looking at our troubleshooting guide at https://support.timextender.com/timextender-orchestration-139/troubleshooting-timextender-data-integration-in-orchestration-3218
6:17:14 AM ###################################################################
6:17:14 AM ### TimeXtender Data Integration execution log ####################
TimeXtender Data Integration failed to run task
6:17:14 AM ###################################################################
6:17:14 AM Execution failed: TimeXtender Data Integration failed to run task
6:17:14 AM Sending error e-mail.
6:17:14 AM Sending mail to gunnartomas@expectus.is, gudrun@expectus.is, gfredhei@timextender.com
6:17:15 AM Update audit execution information
6:17:15 AM Clearing Job Queue
6:17:15 AM Deleting task from job queue with PID 2608, UAT PROD, TaskId 40, TaskType EBI_PACKAGE
6:17:15 AM Execution finished
6:17:20 AM 2/20/2026 6:17:20 AM Completing: SCD_UserActivity (CortexPrepareServiceSqlProd) - (40) Extra Param: ExitCode: 1 Ignore failure: False
6:17:20 AM Finished all tasks in schedule group. Exit Code: 1
6:17:20 AM Execution finished
