Gateway troubleshooting

Here is a list of issues that can arise and how to fix them

Gateway log is too large

The file C:\logs\Traces.svclog has started taking up a lot of disk space.

Open c:\Program Files(x86)\ExmonDataConnector.exe.config

Towards the end of the file this section can be found:

1<system.diagnostics>
2    <sources>
3      <source name="System.ServiceModel" switchValue="Information, ActivityTracing" propagateActivity="true">
4        <listeners>
5          <add name="xml" />
6        </listeners>
7      </source>
8      <source name="System.ServiceModel.MessageLogging">
9        <listeners>
10          <add name="xml" />
11        </listeners>
12      </source>
13      <source name="myUserTraceSource" switchValue="Information, ActivityTracing">
14        <listeners>
15          <add name="xml" />
16        </listeners>
17      </source>
18    </sources>
19    <sharedListeners>
20      <add name="xml" type="System.Diagnostics.XmlWriterTraceListener" initializeData="C:\logs\Traces.svclog" />
21    </sharedListeners>
22  </system.diagnostics>

Remove this and save the file.

Then open Start -> Services and restart TimeXtender Gateway.

Lastly, delete the file C:\logs\Traces.svclog.

Gateway fails to start or open after upgrade

Please try opening the files ExmonDataConnector.exe.config and ExMonDCDataProviderCreator.exe.config under path C:\Program Files (x86)\exMon Gateway.

There try changing the line:

1<probing privatePath="DLLs\" /> 

to

1<probing privatePath="Lib;" />

Gateway runs under NT AUTHORITY\SYSTEM

If Gateway is running under the Local system user you need to:

1. Open Start -> Services on the machine running the Gateway
2. Find TimeXtender Gateway
3. Right click and select Properties
4. Switch to the Log on tab
5. Switch from Local System Account to an AD user
6. Restart the service