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Login to configurators get stuck on loging screen: certificatie issue in Internet Explorer

daniel
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Userlevel 4
Badge +6

Hello community,

I’ve encountered over time some login issues when using the configurator exe’s.

Most of the time is are firewall issues. So ofcourse check all the firewall settings and do not forget to add the TX .exe (all of them) to your inbound and outbound Windows Defender (gave me a lot of issues)
While implementing this at my client we were still encountering issues for the login when checking configurations. But after a while the Internet Explorer pop up turned from grey to ‘refresh the page’ and then it went through with the autentication:
 

 

appentently some settings must be turned off for this to work smoothly. namely these settings you can find in the internet explorer settings:


Now it is running smoothly again.
Have any of you encountered this? Any other best praktises or stuff we need to check or know about?

Maybe not the right place to ask this question here but what is your experiance with silent installs?
I’ve encountered that the silent install works fine, but due to the login screen it always needs some manual input before it is really ready.

3 replies

rory.smith
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Userlevel 6
Badge +7

Hi @daniel ,

 

it is a mystery to me why IE is still used by default. If you change your default browser to Edge, does it work properly? if those two settings cause a failure in the process, it may be logged in Event Viewer. That would allow you to discover whether there is a revoked certificate or publisher in the chain somewhere or whether IE simply cannot do what TimeXtender is asking (which would be my guess).

daniel
Rank
Userlevel 4
Badge +6

Hey @rory.smith ,

I’ve changed it to Edge and to Chrome but for whatever reason TX still shows a IE pop up screen.
I could not find anything in the event viewer and the weird thing is then when I press the refresh the page it just goes though and I can set up the config.
It might be a thing within this hardend Windows image, but my Windows / security knowledge does not reach that far (yet haha).
So maybe one of the DEV’s or R&D can take a look into this. Maybe change the preferred application to Edge or at least mention it in the documentation (if this is a thing that more partners run in to).

A while back I did ‘ discover’ the Windows Defender blocking trafic and now it is these kind of settings. Would be great in a trouble shoot or anything?

rory.smith
Rank
Userlevel 6
Badge +7

Hi @daniel ,

 

if TX runs hard calls to IE then R&D would need to resolve it so finding that out would be good.

I think you may need to remove IE from the Windows install and reboot to really get rid of it; changing the default browser might not be enough in your case. It might also be possible to change the registry to repoint the IE paths to point to Chrome but that is slightly evil.

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