extra info, the upgrade is the odx upgrade 

Hi,

that is not normal - I would open a support ticket. Some things to check:

• firewall ports
• how fresh was your backlog sync as that is removed post-20.10.52

Hi ​@Pieter-Jan I have created a support ticket for this

I have stopped the update and we are also searching in the eventlog for issues on the server. Have started the timextender services again and have done a odx transfer and run an execution package with succes, so previous version is still okee so it seems. 

Will start a new upgrade if our system engineers says the server and the eventlog are okee

​@Pieter-Jan thanks for the update. if you could please respond in the support ticket 35766 going forward that would be much appreciated, you should have received an email

Hi ​@Pieter-Jan 

The issue appears to be related to the setup of the VM. Please see the following troubleshooting article:
https://hub.acctivate.com/articles/fixing-windows-installer-coordinator-hanging

Hi, as we did additional research we also did find issues with the installer coordinator. Our system adminstrator team found out that the server isn't correctly domain joined / policies issues, and so they are in the lead to solve that issue. After that we will try again. 

thanks for the info, i will come back online if we try again.