Symptoms
Error while installing TimeXtender O&DQ Desktop on a controlled desktop where the user does not have admin rights. If the admin credentials are used to perform the installation when a user is signed in, the software is installed under the Admin’s ID instead of the logged in user.
Resolution
To resolve the installation issues on a locked down VDI image and to install the user under the logged in user, follow these steps:
-
Use the MSI Installer:
- Download the MSI installer for the correct version of TimeXtender O&DQ Desktop.
- This method simplifies future updates with a straightforward "Next -> Next -> Upgrade" wizard.
-
Manual Download and Installation:
- Manually download the correct version of the software.
- Transfer the downloaded files to the user's computer.
- Unzip the files on the user's computer.
- Pin the application to the taskbar for easy access.
For detailed instructions on downloading the executables, refer to the
Reference Ticket
33186
