Symptoms
Error encountered when attempting to start the O&DQ application.
Error: Unhandled exception: Object reference not set to an instance of an object.
at ExpectusAdmin.Program.Application_ThreadException(Object sender, ThreadExceptionEventArgs e)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
at System.Windows.Forms.Control.WndProcException(Exception e)
at System.Windows.Forms.Control.ControlNativeWindow.OnThreadException(Exception e)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(Form mainForm)
at ExpectusAdmin.Program.Main()
Resolution
- Navigate to the O&DQ portal and download the latest version of the the O&DQ desktop application.
- Install the downloaded version and try starting the application again.
- If it still does not work, please request an upgrade by emailing support@timextender.com
Reference Ticket
34270
