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Question

How can I upgrade the Exact online data provider?


Hi
when I try to test the connection I get this error message:
Exception Type: ODX.Model.Exceptions.DataSourceException
Message: The connection 'EXT_EXACT_NL' uses a version of the provider that is not compatible with this version of TimeXtender Ingest Service. Upgrade the data source connection in the Portal and try again.

But I cannot upgrade the provider. Has anyone the same issue?

3 replies

rory.smith
TimeXtender Xpert
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  • TimeXtender Xpert
  • October 16, 2026

Hi,

if you are running TIS/TDI 26.3 you likely need to upgrade to 26.3.0.2


  • Author
  • Starter
  • October 16, 2026

Hi Rory,
thx for your fast reply. We are running Version 7387.1 and where can I find the build number?


rory.smith
TimeXtender Xpert
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  • TimeXtender Xpert
  • October 16, 2026

Hi,

with that version I think you should be able to use the 13.6 version of the provider - there isn't a more recent version of that provider. This might be something to open a support ticket for.

There is a correspondence table here: Compatibility of Data Sources and TimeXtender Data Integration/TimeXtender Ingest Service Versions | Community but it is somewhat out of date.