Hi,
is there anyone who managed to get the Freshdesk pagination working?
I tried different ways but it is not working for me. Let me just describe what I did so far.
- trying with using Query Parameters and {TX_NextPage}, I tried using that since the freshdesk url is very easy to adjust with the page number, so I added this:
My URL is:
Pagination should look something like this https://[domain].freshdesk.com/api/v2/tickets?page=[number]
So, I added in the connection settings first the pagination rule which looks like this:
and I added the endpoint later for tickets.
This didn’t work, so I tried the same but adding it in the endpoint with Override pagination rules, unfortunately that didn’t work either. Any other parameters, such as pagesize, or include-stats works, perfectly fine, but the pagination simply doesn’t.
So after trying this two, I tried another way.
- Trying using the header link from response. The query response posts the next page link in the headers, so I tried utilizing that setup, but simply couldn’t figure out what I should use as “value” and I cannot find anywhere some guidance regarding this. Probably my mistake, but would appreciate if someone has tried this and can help.
that is how I tried:
I again tried in both the connection settings and the endpoint pagination override, but it doesn’t work.
- Finally, I tried to build a connection query string, using the link and the {TX_NextPage} variable, but that didn’t give me any difference either.
Before you recommend it, I read and gone through these articles:
TimeXtender REST data source | Community
nested API pagination problem | Community
Use socrata opendata in a TimeXtender REST data source to do offset and limit pagination | Community
Probably my fault, but that doesn’t give me unfortunately any results either.
Also, important information, in all cases, I can get the first page of data from Freshdesk, but nothing else. So the connection does work, pagination doesn’t.
Anyone here who managed to get it working and can help?
